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Frequently Asked Questions

Below might contain some answers to generic questions we receive


Shipping & Returns

All items that are shipped above $500 will be insured and require a signature during delivery.

If you are having your item shipped to any New York State Based address, then yes. All
items being Shipped outside of New York State will not be taxed. If you are picking up from our New York City location, you will have to pay tax.

If you go all the way to the bottom of this page, you can click on Refunds & Exchanges under the company policy section to read our full refund policy

Yes. For a fee of $50, and the delivery address is in the Manhattan Borough of New
York City, we offere a msame day messenger service to your door.

Company questions

Yes, we have a 0% interest financing available through affirm, once you choose the pay option at checkout, you will fill out some information about yourself & When you qualify, it is an equal payment system up to 12 months.

All Items above $1500 will come with a signed appraisal certificate, you would need to
call your insurance company of choice to have your item insured. Our recommendation is going through Jewelers Mutual for insurance coverage.

Please allow between 4-6 weeks for a custom project to be fully completed. We take custom orders very seriously, and do not like to rush our jewelers in order to be able to deliver you our product with unmatched quality.

Contact & Support

We have been serving New York City since 2012.

Simply click on our contact link and we will respond promptly to any concerns you may have.

You can E-mail us at or call us (212) 575-5610.

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