FAQ

Will my item be taxed?


If you are collecting in person from our New York City location, or having your item shipped to any New York State Based address, then yes, you are required to pay NY sales tax. All items shipped outside of New York State will not be taxed. 


Will my item be insured?

All shipped items, valued above $500, will be fully insured for the full amount of the sale, and require a signature on delivery.


How long has GOUGASIAN been in business?


The Gougasian family have been in the jewelry industry for over 40 years, with the youngest protégé, Kirk Gougasian, branching out on his own to form GOUGASIAN in 2012.


Do you deliver same day?


Yes. For an additional fee of $29 on top of any insurance costs, we can offer same day delivery to any address in the Manhattan borough of New York.


How can I insure my jewelry once it has been purchased?


All Items above $1500 will come with a signed appraisal certificate, you will need to call your insurance company of choice to have your item insured. Our recommendation is to use Jewelers Mutual for your coverage.
 

Do you offer financing?


Yes, we have 0% interest financing available for qualifying customers. This decision is based on previous credit and is assessed by a third party company. It is an equal payment system up to 12 months.


How long do Custom orders usually take?


Please allow between 4-6 weeks for the completion of your custom order. We take each and every piece very seriously and pride ourselves on delivering our work with an unmatched standard of quality. Precision takes time! 


I received an item as a gift, and I would like to exchange it.  Is that possible?


All gifted items that are not custom-made pieces are fully exchangeable within a 14 day period.  They can be exchanged for items that are of equal or greater value. Custom made orders are typically non-refundable.  Exceptions will be made on a case by case basis.