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Refunds & Exchanges

We at GOUGASIAN stand behind the quality of our product, and want you, the consumer, to be as happy as can be. If for any reason you are not fully satisfied with your purchase within the first 14 days, we will give you a full refund on your item. In order for us to do this, your item must be in the same condition as received. All stones will be closely inspected. This does not apply to custom made orders or orders that have been engraved.

PLEASE NOTE: Before any merchandise is sent back to our office, contact us by phone at (212) 575-5610 or e-mail to receive an RA number and a return shipping label for your shipment.

All diamonds, customized orders and items that state FINAL SALE cannot be refunded, with no exceptions. ALL diamond and engagement rings are final sale. If for any reason you surprise your significant other, and they are not fully satisfied with their setting, we will be able to work with you to create one that she will love at an equal value or higher. Please be aware that the amount credited will reflect the price after the labor cost is deducted.